At AshCare Salon & Spa, we are dedicated to providing high-quality products that our customers love. Due to the nature of our products, all sales are final. We do not accept returns, refunds, or exchanges on purchased items, including the AshCare Hydration Hair Mask.

If you receive a damaged or defective product, don't hesitate to contact us within 7 days of receiving your order, and we will be happy to assist with a replacement. Proof of purchase and photos of the damaged item will be required for processing.

Thank you for understanding our policy, and please feel free to reach out with any questions before making your purchase.

Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and chosen shipping method, typically ranging from 3-7 business days within the U.S.

Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.

Shipping Destinations
Currently, we ship only within the United States. We hope to expand our shipping areas soon!

Shipping Delays
Please note that unforeseen circumstances like extreme weather or carrier delays may affect delivery times. If your order is significantly delayed, feel free to reach out to us.